Contact GiftDuty

GiftDuty is a small, independent, ad-supported site — there is no support desk standing by, but a real person reads everything that comes in to support@giftduty.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the import duty & tax calculator, gift duty-free allowance checker, gift tax threshold estimator, corporate gifting budget planner, gift budget splitter, or gift wrap size estimator— and the figures you entered); a tool you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If your question is really about a specific shipment, a customs charge you’ve been billed, or your own tax position, the destination customs or tax authority, your courier, or a qualified accountant will have a more authoritative answer than this site can: GiftDuty’s tools produce general estimates, not customs rulings or tax determinations, and the site isn’t affiliated with any government agency, courier, or retailer.

Before writing in about a tool result, it’s worth double-checking the numbers you entered — a duty rate, a threshold, a currency, or a box dimension is the most common source of a surprising answer. If it still looks off after that, that’s exactly the kind of message worth sending.